FAQS
How old do I need to be to rent a car?
To rent a car with GoCar, the minimum age requirement is 21 years old. We prioritize safety and compliance with regulations to ensure a smooth and enjoyable rental experience for all customers.
What documents do I need to rent a car?
To rent a car with GoCar, you'll need to provide a valid driver's license, a credit/debit card for payment and incidentals, as well as proof of insurance. These documents are necessary to ensure a smooth and hassle-free rental experience, so be sure to have them handy when you book your reservation.
Is insurance included in the rental price?
No, insurance is typically not included in the rental car price.
It's important to review your own insurance policy and any coverage provided by your credit card company to understand your existing coverage before deciding to rent with GoCar.
Can I extend my rental?
For rental extensions, simply extend your rental using your smart phone or contact our customer support team to discuss options and availability, ensuring flexibility and convenience for your continued journey.
Are miles unlimited?
Yes.
What is the GoCar pickup location?
Can a GoCar be returned at other locations?
Not at this time, but we will be expanding our operations soon.
Are after hour pickup and drop offs available?
Absolutely! With our self-service model, after-hour pick-up and drop-offs are available for your convenience. This means you can access your rental vehicle outside of traditional business hours, offering flexibility and freedom to fit your schedule seamlessly. Simply use our user-friendly app or designated kiosks to complete the process effortlessly, making your rental experience hassle-free.
Do you deliver GoCars to customers?
Not at this time.
Does the GoCar need to be returned with gas?
Yes. We ask for the GoCar to be returned in the same condition that it was found - Full of gas.
Do I need to clean the GoCar before it being returned?
Yes. We ask that the GoCar be returned in the same condition that it was found. No garbage or excessive dirtiness will be allowed. There will be a charge against the security deposit to cover the added expense to clean the GoCar. Each situation will be handled on a case-by-case basis.
Is smoking allowed in a GoCar?
Nope. Any signs of smoking in a GoCar will be an automatic surrender of the full security deposit.
Are rentals refundable?
No. All rental costs, fees, and charges are final and non-refundable. No refunds will be issued once a booking has been confirmed and paid.
When will my security deposit be refunded?
Security deposits are typically refunded within 24 hours after the vehicle is returned, provided it is returned in the same condition it was received, including:
- No new damage
- Fuel level returned to the same level as at pickup
- Compliance with all rental terms and conditions
Is the protection plan refundable?
No. Any protection plan purchased is final and non-refundable. Protection plans are provided through a third-party provider, and once purchased, they cannot be canceled or refunded.
What could delay or reduce my security deposit refund?
Your security deposit may be delayed, partially withheld, or fully withheld if the vehicle is returned with damage, missing items, excessive cleaning requirements, fuel shortages, or other violations of the rental agreement.
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